Digital patient journey and self-check-in One journey. Supported all the way.
OS Journey supports the digital patient journey – with appointments, a patient app, digital reception, check-in, checkout and follow-up care. Connected to the shared data foundation of OS Board.
DIGITAL PATIENT JOURNEYFROM THE FIRST APPOINTMENT TO FOLLOW-UP CAREMODULARLY CONNECTED
FIVE STAGES. ONE COMMON THREAD.
The journey begins before the clinic door.
INTERACTIVE CONCEPT PREVIEW · SAMPLE DATA
01 / BEFORE THE STAY
The first contact. A good start.
Appointments, preparation and access to the clinic come together in the patient app. Push reminders and direct feedback connect patients with reception.
The views illustrate the solution concept from the dossier. They show sample data, not a live patient interface.
OS Journey / APP
A look into detail.
Select an image to enlarge ↗
01OS JourneyDE
02QuestionnairesDE03MessagesDE04AppointmentsDE
SELF-CHECK-IN & SELF-CHECKOUT
Arriving made easier.
A terminal guides patients through their first and last steps at the clinic. Personal support remains part of reception – digital workflows free up time for it.
01
Identify & check in
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QR code, access code or insurance card: there are several ways to check in. Reception remains involved for confirmation.
02
Understand & find your way
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Choose a language and proceed step by step – with a talking avatar if desired. A printed slip showing the ward, room and directions helps with orientation.
03
Complete & take with you
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View the bill, pay by card or sign to be invoiced. Receive the receipt directly at the same terminal.
04
Connected in the background
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OS Board connects digital reception with the HIS, ward systems and billing. Responsibilities and data access are planned to fit your workflows.
OS Journey
Planned scope. Hardware, interfaces and execution are agreed on a project basis.
WHAT'S INCLUDED IN OS JOURNEY
For every transition. For the whole person.
The patient's view connects the steps. The shared data foundation and the systems on the ward complete the picture.
01
Patient app
Your personal companion.
Appointments, advance information, access code and stay information in one place. The concept covers iOS and Android, as well as dedicated branding for departments and practices.
02
Appointments & feedback
A reminder becomes a dialogue.
Push notifications accompany appointments and changes. Confirming, rescheduling or canceling creates a feedback channel between patient and clinic.
03
Digital reception
A good start to the stay.
Self-check-in via QR code, insurance card or access code. A printed slip helps with orientation; reception remains involved for confirmation.
04
Self-checkout
Wrap up your stay smoothly.
View the bill from the OS Board patient account, pay by card or sign to be invoiced. Receipt printed or in the app.
05
Follow-up care
Connected beyond discharge.
Follow-up appointments, medication plans and advice continue the support. The dossier plans follow-up care as part of a step-by-step expansion.
06 / PATIENT PORTAL
Well prepared. Connected throughout.
The patient portal concept connects preparation at home with workflows at the clinic. Features and integrations are agreed on a project basis.
One portal, three ways to access it: web browser, iOS app, Android app – a shared data foundation in OS Board.
Original view from the concept · Sample dataOriginal view from the concept · Sample data
01
Questionnaires & PROMs
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The clinic creates its own forms, medical history questionnaires, and follow-up questionnaires in the designer, without programming. Required fields, conditions, and scores can be configured, with questionnaires available in four languages.
02
At the right time
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Documents, questionnaires, and videos are sent automatically along the care pathway, for example 7 days before surgery or 6 weeks after discharge. Reminders support the next steps.
03
Dashboard for the clinic
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Received, pending, or overdue: the overview shows a traffic-light status and score for each patient. Staff can send follow-up questions and approve responses directly from the dashboard.
04
Secure sign-in. Simple access.
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Depending on the level of protection required, a personal link may be enough to access a questionnaire. Sensitive content can be accessed using a one-time code, a passkey with fingerprint authentication, or SwissID or AGOV.
05
Documents & communication
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Patients and the clinic exchange secure messages, upload and download documents, and access copies of invoices. Email contains only a notification, never the content itself.
06
Involving family members
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An authorized representative receives clearly defined, limited access rights. These can be revoked at any time.
07
Appointments & eCheck-in
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Appointments can be requested or booked online, and personal and insurance details can be confirmed from home. Reception staff see the current status through a traffic-light indicator.
08
Video consultations
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Join the consultation directly from the appointment. Video consultations use the same video module as OS Panel.
09
Interoperable
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Structured data in the FHIR standard connects the portal through OS Board to hospital information systems (HIS), data platforms, and research systems such as REDCap. Interfaces are implemented on a project basis.
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Data stays with the clinic
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The concept provides for operation in the clinic’s own data center or a Swiss private cloud, without a hyperscaler. Data protection follows the Swiss Federal Act on Data Protection and applicable cantonal data protection law.
Does the patient portal require a login?
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Depending on the level of protection required, a personal link may be enough to access a questionnaire. Sensitive content can be accessed using a one-time code, a passkey with fingerprint authentication, or SwissID or AGOV.
FROM RECEPTION TO THE WARD
Admission and discharge set things in motion.
OS Journey guides the patient. OS Board passes the events on to the connected systems; in an AQURA installation, they reach the responsible teams as a workflow.
01
The ward is informed.
Check-in at the terminal informs the destination ward via OS Board and AQURA. Reception confirms the registration, and the ward can prepare for the admission.
02
On the patient's own smartphone, too.
Hospitality and service requests from the patient app can take the same route as those from the OS Panel – with feedback to the patient.
03
From checkout to bed release.
After discharge, a cleaning order is created and bed management is informed. Only once "Room ready" is confirmed is the bed released; checkout alone does not replace this confirmation.
OS Board is the data hub linked to the leading hospital information system. Other products take on their own tasks – from the ward overview to device management.
Reception, IT and clinical departments define workflows, priorities and goals in a workshop.
02 / CONNECT
Start with one area.
Plan digital reception, app appointments and data integration via OS Board for an initial area of use.
03 / EXPAND
Grow step by step.
Include further areas and follow-up care. The ward map and extended nursing planning are separate expansion topics of OS Board.
THE NEXT STEP IS A CONVERSATION.
What does the journey look like in your clinic?
OS Journey
Digital patient journey and self-check-in
OS Journey supports the digital patient journey – with appointments, a patient app, digital reception, check-in, checkout and follow-up care. Connected to the shared data foundation of OS Board. Termine, Informationen und Check-in-Zugang an einem Ort. Digitaler Empfang mit Self-Check-in und Rückmeldung an das Team. Checkout und Nachsorge führen die Patientenreise weiter. For use in a hospital, functions, responsibilities and interfaces are planned around your existing systems. Neutronix provides consulting and integration. Together, we clarify which components fit your processes and how they work with the OS Board product family.
Practical questions
What is OS Journey designed for?
OS Journey supports the digital patient journey – with appointments, a patient app, digital reception, check-in, checkout and follow-up care. Connected to the shared data foundation of OS Board.
How is use with existing systems planned?
For use in a hospital, functions, responsibilities and interfaces are planned around your existing systems. Neutronix provides consulting and integration. Together, we clarify which components fit your processes and how they work with the OS Board product family.
How can we discuss the project?
Contact Neutronix to discuss your requirements. The contact form lets you request a product demo or a consultation.
SHARED DATA FOUNDATION 
OS Journey
